Gabe Krajicek

Gabe Krajicek

January 24, 2018
An Open Letter to All Americans premium
Enough is Enough   Bank of America recently decided to charge $12 for checking accounts to people who have a balance under $1,500. 70% of Americans have less than $1,000 in their account – think about the impact. Two facts make this decision especially disgusting. It targets customers who are already in financially tight situations. […]
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Gabe Krajicek
April 28, 2016
4 Steps to Engineering a Great Company Culture premium
Originally published on CUES Skybox. The financial industry is dominated by logical thinking, tight adherence to processes, and extensive regulatory oversight. By comparison, the task of creating a world-class company culture is often mis­perceived as a squishy, lovey-dovey, emotional thing. That perception is flat-out incorrect. Building a great culture requires every bit as much structure, measurement and […]
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Gabe Krajicek
October 14, 2014
Training & Monitoring Programs Boost Customer Service Efforts premium
By Gabe Krajicek, CEO, Kasasa Community banks and credit unions often pride themselves on their superior customer service — and they should. According to the recent Consumer Banking Insights Study,1 68% of customers at community financial institutions say their customer service is an advantage when compared to other institutions. Only 38% of megabank customers say the same. Yet, great customer service doesn’t happen on its own...
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Gabe Krajicek
April 7, 2014
Co-opetition: It’s How The World Works premium
By Gabe Krajicek, CEO, BancVue In most people’s brains, “survival of the fittest” is all about competition. Only problem is, that thinking is flawed. Animals, nations, and market-leading companies all share the same path to winning, co-opetition — a healthy balance of fragmented, would-be competitors working together for a shared goal (often against a larger common enemy)....
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Gabe Krajicek