Customer Service

August 19, 2015
Want Millennials to Bank with You? Reward Them. premium
Millennials care about innovative products, and earning rewards tops the list. In fact, 67% — more than any other age group — said they cared about rewards. click this link to download PDF View the full 2015 CBI Study Infographic, and download the Executive Summary. 
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Kasasa
August 12, 2015
How Google’s Mobile Ranking Changes Could Bump Your Institution Off Page 1 premium
The American love affair with mobile devices is blooming into a meaningful long-term relationship. Nearly half of all Google searches between June and November 2014 originated from mobile devices, according to marketing news website ClickZ. And last year the volume of auto loan, mortgage, and credit card applications made through smartphones and tablets soared more […]
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Kasasa
August 5, 2015
Consumers Aren’t Ready To Break Up With The Branch premium
Consumers still value traditional banking. The 2015 Consumer Banking Insights Study reports 86% of Americans prefer to do at least some banking in person. This should come as good news to community financial institutions that offer a more personal in-branch experience. Even with the shift toward banking on the go, Americans aren’t ready to completely forgo the traditional […]
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Kasasa
May 27, 2015
2015 Consumer Banking Insights Study: Perception vs. Reality premium
Consumers are happy where they bank… even if it’s with a megabank. That’s what the 2015 Consumer Banking Insights Study finds, and here’s why it’s critical to community financial institutions (CFIs). The megabanks have struggled with negative public opinion and backlash for their role in the 2008 financial crisis. Now that the megabanks are doing […]
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Kasasa
October 14, 2014
Training & Monitoring Programs Boost Customer Service Efforts premium
By Gabe Krajicek, CEO, BancVue Community banks and credit unions often pride themselves on their superior customer service — and they should. According to the recent Consumer Banking Insights Study,1 68% of customers at community financial institutions say their customer service is an advantage when compared to other institutions. Only 38% of megabank customers say the same. Yet, great customer service doesn’t happen on its own...
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Gabe Krajicek