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November 29, 2018
Mystery Shopping can help your front line deliver excellent customer experiences. In the battle for consumer loyalty, it’s critical to inspect what you expect from your employees. Mystery Shops provide unbiased accountability and give you the opportunity to reinforce best practices. You only get one chance to make a good impression — Mystery Shops help […]
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November 29, 2018
An increase in reports of pop-ups asking for personal information or alerting users to possible malware. This seems to correspond with the general increase in banking malware being distributed mainly via email. According to a recent Proofpoint report, 46% of malicious emails contained banking malware. This means that the odds of your customers or members […]
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November 29, 2018
In The Innovator's Dilemma, Clayton Christensen talks about how incumbents have to support their existing sales (success) and are not always open to innovating even when it makes perfect sense for the customer and drives incremental innovation in an industry. As I look at blockchain powered distributed ledgers and their potential, especially in credit card payments, I […]
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